SERVICE AGREEMENTS

Every minute of hydropower plant downtime costs you money…protect your investment throughout it’s entire lifecycle with a customised service agreement. Our specialised service team will fully assess your hydropower plant and specifically design a package to meet your requirements and budget.

REDUCE UNPLANNED DOWNTIME

  • Long-term preventative maintenance contracts
  • Site surveys & condition assessment
  • Replacement turbine components
  • Breakdown assistance & repair
  • 10 mobile service personnel
  • Office based engineering support
  • 4 dedicated UK service centres

MONTHLY, BI-ANNUAL & ANNUAL SERVICES

Gilkes offers a high quality service at either monthly, 6 month or 12 month intervals. The inspection covers:

Post inspection a full written report is generated with part replacement recommendations.

TECHNICAL SUPPORT

One of Gilkes biggest strengths is the depth of our in-house hydro knowledge that we have grown over the many years from design, supply, operating and ongoing maintenance of hydro equipment in the field. We pride ourselves in supporting our customers wherever they are in the world.

With the growth of internet availability to even the remotest of locations around the world through 3G,4G,5G and satellite broadband we are able to remotely support customers via Team Viewer, internet video conference calls and our own remote monitoring solution “Hydroview”. This provides us with direct access into the PLC/HMI data to help get to the cause of the problem quickly and detailed access to review the schemes current performance data.

BREAKDOWN COVER

Should a solution not be possible remotely via Technical Support then combined with Gilkes Breakdown Cover we are able to offer our customers a prioritised response with an engineer on site in the UK within 24hours of the problem being reported. Unplanned downtime is lost generation revenue. Having Gilkes Breakdown Cover will provide peace of mind and assurance that you are on the fastest path to get your plant back generating.

STRATEGIC SPARES

However well maintained a hydro scheme is there will always be an unplanned mechanical/electrical failure of a system component. Gilkes can tailor a bespoke Strategic Spares package that will ensure you have the essential parts available onsite should they be needed quickly in the event of a breakdown and access to Gilkes factory held inventory.

OUR UK OPERATIONS

As well as the main UK service operations hub based at our Head Office in Kendal, Gilkes has three dedicated hydro service centres in Scotland based at Fort William, Invergordon and Callander. Staffed by highly experienced mechanical/electrical engineers Gilkes offer a rapid and efficient response to breakdowns and requests for support.

 

Head Office & International Service Centre
Canal Head North
Kendal, Cumbria
LA9 7BZ

Invergordon Service Centre
Unit 10 Clayton Court
Castle Avenue Industrial Estate
Invergordon
IV18 0SB, Scotland

Fort William Service Centre
Unit 8 Ben Nevis Industrial Estate
Fort William
PH33 6PR, Scotland

Callander Service Centre
Unit 3, Geisher Road
Lagrannoch Industrial Estate
Callander
FK17 8LX Scotland

INTERNATIONAL SUPPORT

Support of our international customers requires a dedicated approach and we would ask you to contact us directly to discuss your support requirements or assistance with any on site issues or breakdowns. We will do our upmost to assist you remotely in the first instance before exploring the need for a site visit.

REMOTE MONITORING

Gilkes can provide access solutions to enable you to monitor the performance of your turbine remotely. This can be done by 3G, 4G, 5G, landline or satellite broadband. This enables an email/text message to notify you of any alarm or trip ensuring you stay informed and up to date.

We can also offer our cloud-based “HydroView” monitoring system which is suitable for single or multi scheme operators.

make an appointment

To make an appointment for an onsite assessment of your requirements please contact the service team. For more detailed contact information visit our contact us page. T: +44 (0)1397 600 500 E: [email protected]

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